Support
How can we help?
The fastest answers are one click away below. If none of them fit, the form at the bottom reaches a real person, and we reply within a day.
Fastest first
Six ways to get unstuck
Answers
Questions we get every week
Jump to a topic, or read straight down.
- Getting started
- Alerts & the Discord
- The TradingView Indicator Suite
- Vespryx
- Billing & account
- Arya & the data
Getting started
I just signed up. Where do I begin?
Four things, in order, and you are set up: connect the Discord, turn on Vespryx if it is on your plan, open the Learn hub and take the five-question quiz to pick your lane, then open Today and read your first print. The welcome page walks you through each one and remembers what you have done.
What is Lite, and how do I switch to Pro?
Every new account starts in Lite: five tabs (Today, Flow, Levels, Setups, Search) built on the same data as the full platform, with the noise cut. When you want everything, the menu in Lite has a Switch to Pro option, and the Pro profile menu switches you back. Nothing is lost either way; it is the same account and the same data.
What does the platform actually show me?
Where large options traders are putting real money. Every row on the Unusual Activity feed is a sizeable options trade placed in the last few hours, scored 0 to 100 and tagged by how it was executed:
- Golden Sweep: an aggressive multi-exchange sweep with 500+ contracts and $1M+ premium, the strongest conviction signal we track
- Sweep: fast multi-exchange execution of 500 to 9,999 contracts inside two minutes
- Block: one large transaction of 10,000+ contracts, often negotiated off-exchange
- Split: 1,000 to 9,999 contracts broken into pieces over a few minutes to hide size
Around that feed sit the Apex levels (dealer gamma), sector flow, dark pool prints, the scanners and screeners, earnings flow and the politician trades. The features page lists every tool with a one-line job description.
Is any of this financial advice?
No. TraderMatrix provides data and analytical tools for educational and informational purposes only. We do not give investment advice, recommendations or endorsements. Every trading decision is yours. Options trading carries significant risk of loss and is not suitable for every investor.
Alerts & the Discord
How do I get the alerts in Discord?
Connect your account from the welcome page (one click joins the server and links you), or if you are already in the server run /connect. Verify with your phone number if Discord asks; member channels stay hidden until you do.
Then open #notification-roles and toggle the pings you want: Big Bet ($2M+ opening prints on one name), All-In (three or more of those stacking the same direction), breakout alerts, gap continuation, sector rotation, and one toggle per analyst so you only get pinged for the traders you follow.
Which channels come with a paid plan?
Two groups unlock: Premium Signals (breakout-alerts, big-bet, all-in, gap-continuation, sector-rotation), where every qualifying platform signal posts the second it fires, and Analyst Trades, one channel per analyst, where our Swing, Options and Futures analysts post the trades they are actually taking, every one graded in the open.
I linked Discord but the channels are still locked.
Three usual causes: Discord's phone verification is not done yet, the account you linked is not the one you are logged into Discord with, or the link never completed. Run /connect in the server once more. If it still shows locked after that, send us a message below with your Discord username and we will fix it by hand.
The TradingView Indicator Suite
Where are my indicators?
The three TraderMatrix indicators are public scripts on TradingView, so there is nothing to wait for. Open each link and click Add to chart:
TraderMatrix Overlay, TraderMatrix Volume and TraderMatrix Oscillator.
If you subscribe to the standalone Indicator Suite, your invite-only versions are unchanged and still sit under Indicators → Invite-only on any chart.
How do I use the three indicators together?
Read the Suite Guide (PDF). The short version: the Oscillator gives direction, Volume gives timing, and the Overlay gives the level. Never enter without the first two agreeing. The guide has the full system, the settings reference and the risk rules.
Do the indicators work on TradingView's free plan?
Yes, but the free plan caps a chart at three indicators, so running all three uses the whole allowance. A paid TradingView plan (not affiliated with us) lifts the cap. They work on every market TradingView charts: stocks, futures, forex and crypto.
Vespryx
What is Vespryx and how do I turn it on?
Vespryx is the dealer-level chart overlay: gamma walls, the max-gamma pin and the flip line, drawn straight onto your own TradingView charts. The same Apex levels the platform shows you, on the chart you already trade from.
Log in at vespryx.com with the same email and password as TraderMatrix, install the browser extension, and open TradingView. The levels draw themselves and repaint when you switch symbols.
Vespryx says I am not entitled.
Vespryx comes with the bundle. If you bought the platform on its own, it is not on your plan yet; add it from the pricing page and it activates on the same login. If you did buy the bundle and it still says no, send us a message below and we will check the entitlement.
Vespryx says there is an update, but I can't find an Update button.
Since version 0.25.7 Vespryx no longer shows an update message: a Chrome Web Store install updates itself. If you still see the message, your browser has not picked up 0.25.7 yet. To get it now: Chrome and Edge only show the Update button on the extensions page while Developer mode is on. Open chrome://extensions (or edge://extensions in Edge), switch on Developer mode (top right in Chrome, the left-hand panel in Edge), then click Update in the bar that appears. Reload your TradingView tab and the update message goes away.
You can switch Developer mode back off afterwards. The browser also updates extensions on its own, just not on any fixed schedule, so the button is only there to get an update now.
Vespryx says to "replace the folder and press Reload". Which folder, and where is Reload?
That message came from Vespryx builds before 0.25.7 that were loaded from a zip rather than from the Chrome Web Store. Version 0.25.7 and later no longer show it, which also means a folder install will not tell you about later updates either. To find the folder, open chrome://extensions (or edge://extensions), switch on Developer mode, and click Details on Vespryx. The folder path is listed under Source.
Download the newest build from the Vespryx releases page (or click Get it in the Vespryx popup, if yours still has it), then unzip it over that same folder so the new files replace the old ones. Back on the extensions page, click the circular reload arrow on the Vespryx card (that is the Reload the message means), then reload your TradingView tab. Do not remove Vespryx and add it again, because that erases your settings.
If you would rather not update by hand, install Vespryx from the Chrome Web Store instead. That version updates itself, with no message and no folder. Sign in afterwards and your tickers come back.
Billing & account
How does the free trial work?
Seven days of full access. We run a temporary $1 check to confirm the card is live; nothing is charged until the trial ends. Cancel before then from your account and you will not be charged a cent. We email you the day before it ends.
How do I cancel?
Cancel any time from Settings → Subscription. Your access stays active until the end of the current billing period and you will not be charged again. There are no cancellation fees and no annual contracts.
My card failed. What happens now?
You will see a banner across the top of the platform with a link to update the card. Update it from your account and access continues without a gap. If the card stays declined, access ends at the end of the grace period and picks straight back up when a card goes through.
Can I get a refund?
All sales are final. You can cancel at any time to stop future charges, and you keep access through the end of the paid period. If you believe you were charged in error, email admin@tradermatrix.pro with the date and amount and we will look at it.
What is the difference between the platform, the bundle and the Indicator Suite?
The platform is everything at tradermatrix.pro plus the Discord. The bundle adds Vespryx and the TradingView Indicator Suite on top; at the standard bundle price it also includes Broker & Journal Connection (read-only brokerage sync into your journal, positions and wheel), which is a $9.99/mo add-on on the referral rate. The Indicator Suite is also sold on its own, for people who only want the three TradingView scripts. Current prices are on the pricing page.
How do I delete my account?
From your account. Deleting removes your profile, watchlists, journal and alert settings. Cancel any active subscription first so it does not renew.
Arya & the data
What can I ask Arya?
Anything the platform knows: the biggest unusual trade today, what a specific print means, the gamma regime on SPX, what is on your watchlist, what your journal says about your last ten trades, or simply where a feature lives. She is on every page, in plain English. The Arya page lists everything she can do. Every plan includes a monthly usage allowance.
Is the data live?
Yes. The flow feed, the levels and the alerts read live market data during the session; the Live pill on the flow pages shows the feed moving. Scanners that run on daily bars (Breaking Out, the screeners) update through the day on their own schedule and say so on the page.
Why does a trade I saw elsewhere not show up here?
The feed is filtered on purpose. Prints below the premium and open-interest floors, deep out-of-the-money contracts and low-score trades are dropped so what remains is worth your attention. Turn the score filter down on the Unusual Activity page to widen the net.
Can I get the data into my own tools?
Yes: the Developer API gives you REST endpoints and an MCP server so Claude, Cursor and other agents can call the platform directly. Keys are issued from the developers page.
Still stuck? Write to us.
Bug reports, feature requests, billing questions. A real person reads every message and replies within 24 hours. For bugs, tell us what you did, what you expected, and what happened; a screenshot in the Discord helps too.
Want hands-on setup help?
Book a 1-on-1 session
$85 · 45 MINUTESA screen-share walkthrough of the platform with someone on our team. We set up your filters, alerts and watchlist, go through how to read the flow feed and the Apex levels, and answer whatever you bring.
At checkout you tell us your time zone and what you want to cover. We email you within 24 hours to lock in a time.
These sessions are training on the tools. We do not give investment advice or tell you what to buy.
Book a session · $85